Thursday, December 6, 2007


I&TS manages hundreds of computers in labs and in faculty/staff offices. We also manage dozens of systems ranging from Banner, to Citrix, to others.

And with so many systems, there's always the chance of something breaking down. And while we monitor most of the systems, we can't check out every single computer that might have a problem.

That's where we need your help. If you discover something wrong with a computer, let us know. This is especially true of lab computers. Sometimes, when something isn't working, users will move on to another computer or use a workaround. And then the next person at the computer is faced with the same problem, which never really gets the attention it deserves.

If you have a problem, let us know. An email to the Call Center only takes a minute, and will let us know there's a problem. You can also fill out the Call Center help request form. But if we don't know about an issue, we won't be able to fix it.