I&TS will have help in the residence halls: special student consultants will be wandering, checking to make sure there are no problems hooking up computers and phones. Look for the people in lime green shirts. In addition, there will be a consultant in the lounge to help dispatch workers if you need someone and they're busy elsewhere. Also, I&TS staff will be available for more complex problems that require more computer expertise. Finally, you can always phone the helpdesk at 783-2573 to get help.
Some of the more common connection problems are simply fixed. You need to be aware of the following:
- Make sure you have the correct cable. A network cable is different from the telephone/modem cable that came with your computer. Network cables are almost never part of the computer package; you need to buy them separately. They are available at the college bookstore or from any store that sells computers.
- You will be required to log in. Make sure you get your login correct. See the Student Computing Guide if you have questions, but it's the same login for your e-mail (do not include the "@siena.edu").
- Make sure your antivirus and operating system are up to date.
I'll be around to help along with everyone else. Hope it all goes well. I also may be blogging a bit during the move.
