Wednesday, February 13, 2008

When to contact I&TS

First of all, I&TS does not repair student computers. There are potential warantee issues, plus the fact that we don't have the staff to offer the service.But, when it comes to viruses and spyware, there are gray areas. I&TS can be involved to various degrees, depending on the issue.

But how do you know it's a virus or spyware? Here are some tips:

It is a virus if
  • I&TS has shut off your Internet connection.

In this case, and this case only, I&TS may want to double check that your computer is clean before allowing you on the network.

It is spyware if

  • You get popups that display even when you aren't browsing the web.
  • You can't reach certain websites.
  • Your home page has changed and won't change back to the right one.

If you have these symptoms, you can contact the Call Center at x2573 for advice on how to fix it. I&TS will not look at your computer, but we will give you advice on how to fix the problem yourself.

It's not a virus or spyware if

  • You cannot reach your desktop.
  • The hard drive is making unusual noise.
  • There are problems with peripheral devices like flash drives, printers, etc.
  • There is a problem with the monitor display

If your problem is of this nature, you should contact your computer manufacturer.